Hangloose Adventure Terms & Conditions

Vouchers

1. Your voucher is valid for 12 months from the date of purchase.
2. You will be able to use the voucher for bookings 12 months in advance of the date on which you make your booking.
3. If there is a question about the validity of a voucher, we will need to know the approximate date of purchase, name and address of purchaser, voucher code and original method of payment.

Timings

1. Please arrive 10-15 minutes before the time of your booking. If you are late for your booking, this may mean you have to wait longer or, during busier periods, postpone it to another day.
2. Please be aware that during busy times you might be expected to queue for a while.
3. For the Zipline you can experience delays for multiple reasons such as ‘High Winds’ & ‘Nervous flyers’. 

Age and weight

1. You must fall within our operating weight and height limits. Harnesses and safety equipment must fit properly. You will be weighed.
2. Participants under 16 must have a parent or guardian (over 18) remain onsite.

Health & Fitness

1. All our activities require limited physical activity and are considered adventurous. You must be relatively fit and healthy, and you accept that there is always a risk of injury.
2. If you are pregnant, we do not recommend taking part.
3. If you suffer from any conditions listed below you must make an instructor aware. We will then help you decide whether you should continue.

Clothing and Baggage

1. Trousers and tops must be long enough to prevent harnesses having contact with the skin.
2. Footwear must be closed-toe, flat design and secured appropriately (No sandals, flip flops, high heels etc.)
3. Being an outdoor activity centre there is a small risk or clothing getting dirty or damaged during our activities however, we take no responsibility for this.
4. Some items of clothing may be available to borrow on the day.
5. All pockets must be emptied, including zip, button up or hidden pockets. We provide facilities where you can store bags and loose items; however, we take no responsibility for the safety or security of your possessions.

Photography and Video footage

1. By booking your party grants us full rights to use images resulting from any photography/video filming, and any reproductions or adaptations of the images for publicity or other purposes. This might include (but is not limited to), the right to use them in printed and online publicity, social media and press releases. If you do not wish to be photographed, please inform us.

Refunds & Weather Restrictions

1. If you cannot make the date you have booked, let us know as soon as possible and we will rebook you at no charge.
2. If you fail to show up for a booking, no refund or rebooking will be available.
3. If your booking is cancelled by us due to weather, we will try to contact you the day before but sometimes this may not be possible. We will offer an alternative date or voucher valid for 12 months for you to return and do your activity.
4. If the weight limit is raised due to the weather and you no longer meet the requirements, we will offer you the opportunity to return another day to do the Zipline.
5. Please do not ask the till staff for a refund as they are not authorised to give one.

Media Packs

1. Sometimes there are unavoidable problems with technology. If there is a problem with part of your media pack, we will issue a refund for the part of it that failed.

Unsuitable Conduct

1. All participants must agree to follow the directions of the instructors at all times.
2. Inappropriate behaviour towards anyone will not be tolerated and may result in your ticket being cancelled without refund.
3. We reserve the right to refuse entry to anyone deemed unsuitable to participate, including those suspected of being under the influence of alcohol or drugs.
4. Only participants will be allowed in the immediate operating areas of the activities. Separate viewing areas are available for friends and family.